Important Notice: These Terms and Conditions constitute a legally binding agreement between you and SG7. By creating an account or using any part of the SG7 platform, you acknowledge that you have read these terms in full, that you meet the minimum age requirement of 21 years, and that you agree to be bound by all provisions set out below.

1. Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

  • "SG7" / "We" / "Us" / "Platform" refers to the SG7 online gaming platform accessible at sg7.org and through the SG7 mobile application.
  • "Player" / "You" refers to any individual who registers an account or accesses the SG7 platform.
  • "Account" refers to the registered player account created on the SG7 platform.
  • "Balance" refers to the PHP-denominated funds held within your SG7 account available for wagering or withdrawal.
  • "Bonus Funds" refers to promotional credits granted by SG7 that may be subject to separate bonus terms.
  • "Games" refers to all gaming products available on the SG7 platform, including slots, live casino titles, and fish shooting games.
  • "Wager" refers to any real-money bet placed on any game available on the SG7 platform.

2. Eligibility and Registration

2.1 Minimum Age

You must be at least 21 years old to register and use the SG7 platform. This minimum age requirement is strictly enforced. SG7 may request documentary proof of age at any time. If you cannot provide satisfactory proof that you are 21 or older, your account will be suspended and any balance may be withheld pending review.

2.2 Geographic Eligibility

SG7 is operated for players in the Philippines. By registering, you confirm that you are accessing the platform from the Philippines and that online gaming is not prohibited under the laws applicable to you. It is your sole responsibility to verify that your participation is lawful in your jurisdiction.

2.3 One Account per Person

Each player is permitted to hold only one active account on the SG7 platform. Creating multiple accounts — whether under your own name or using another person's identity — is strictly prohibited and may result in the permanent suspension of all associated accounts and the forfeiture of any balances held within them.

2.4 Accurate Information

You must provide accurate, complete, and current information when registering your account. You must promptly update your account details if any information changes. SG7 may refuse to process withdrawals or may suspend accounts where the provided information cannot be verified.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. SG7 will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to keep your login credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact our support team at [email protected] immediately.

3.2 Account Verification (KYC)

SG7 may require you to complete identity verification (Know Your Customer, or KYC) at any point, including before your first withdrawal or when your cumulative deposits reach a certain threshold. Acceptable documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's licence, or SSS/GSIS card. Failure to complete verification within the requested timeframe may result in account restrictions.

3.3 Account Closure

You may request to close your account at any time by contacting [email protected]. Any pending withdrawals will be processed in line with standard procedures before the account is closed. SG7 reserves the right to close or suspend an account at its discretion if there is evidence of a breach of these Terms and Conditions.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

SG7 supports deposits and withdrawals in Philippine Pesos (PHP / ₱) through the following channels:

  • GCash — instant deposits; withdrawals typically processed same day
  • Maya — instant deposits; withdrawals typically processed same day
  • InstaPay — real-time bank transfer via participating Philippine banks
  • PESONet — batch settlement bank transfer
  • Philippine bank transfer — available for major local banks including BDO, BPI, Metrobank, and UnionBank

SG7 does not charge additional fees on standard deposits or withdrawals, but your bank or e-wallet provider may impose their own fees. Please check with your payment provider before initiating a transaction.

4.2 Minimum and Maximum Transactions

Minimum and maximum deposit and withdrawal amounts are displayed within your account dashboard and may vary depending on your VIP tier and the payment method selected. Higher VIP tiers benefit from increased withdrawal limits and priority processing times.

4.3 Withdrawal Processing

Withdrawals are subject to identity verification. SG7 reserves the right to delay or withhold a withdrawal pending completion of KYC checks or investigation of suspected irregular activity. Withdrawal requests submitted by Diamond and Elite tier VIP members are prioritised in the processing queue.

4.4 Currency

All balances, transactions, bonuses, and wagers are denominated in Philippine Pesos. SG7 does not accept or pay out in foreign currencies. There are no currency conversion fees on the SG7 side of any transaction.

5. Gaming Rules and Conduct

5.1 Game Availability

SG7 offers slot games, online slots, live casino tables, and fish shooting games. The availability of specific titles may change from time to time at SG7's discretion. SG7 does not guarantee the continuous availability of any particular game.

5.2 Fair Play

All games on the SG7 platform use certified random number generators (RNG) supplied by third-party game providers. SG7 does not manipulate game outcomes. Slot and fish game results are determined at the moment the round is initiated and cannot be influenced by SG7 or the player after the wager has been placed.

5.3 Technical Malfunctions

In the event of a technical malfunction, disconnection, or system error during a game round, SG7 will make reasonable efforts to resolve the issue fairly. If a game round cannot be completed due to a system failure, the wager for that round will be refunded to your account balance. SG7's decision on technical malfunction disputes is final.

5.4 Prohibited Conduct

The following conduct is strictly prohibited on the SG7 platform:

  • Using automated software, bots, scripts, or artificial intelligence tools to play games or gain an unfair advantage
  • Colluding with other players to manipulate game outcomes
  • Exploiting software bugs or errors rather than reporting them to SG7
  • Attempting to reverse-engineer or intercept platform communications
  • Creating multiple accounts to abuse bonuses or promotions
  • Using the platform for any unlawful purpose, including money laundering

Violation of any of the above may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities where required by law.

6. Bonuses and Promotions

6.1 General Bonus Terms

SG7 may offer welcome bonuses, reload bonuses, cashback, free spins, and other promotional incentives from time to time. Each promotion is governed by its own specific terms, including any applicable wagering requirements, eligible games, minimum deposit amounts, and expiry periods, which will be clearly communicated at the time the promotion is offered.

6.2 Bonus Abuse

SG7 reserves the right to cancel any bonus and withhold associated winnings if there is evidence that a player has attempted to abuse a promotion. This includes but is not limited to creating multiple accounts, placing opposing bets to meet wagering requirements with minimal risk, or providing false information to qualify for a promotion.

6.3 VIP Cashback

Weekly cashback is paid as part of the SG7 VIP Program. Cashback rates range from the Bronze tier baseline up to 15% for Elite tier members. Cashback is calculated on net losses over the qualifying period and is credited to your account balance. Full details of the VIP Program, including tier thresholds and cashback rates, are available on the VIP Program page.

6.4 No Guaranteed Winnings

Important: SG7 does not guarantee winnings, profits, or returns on any wager placed on the platform. All gaming involves risk. Past results do not predict future outcomes. Bonuses and cashback are incentives and do not guarantee a net positive outcome.

7. Responsible Gaming

SG7 is committed to promoting safe and responsible gaming. We provide the following tools to every registered account:

  • Deposit limits — set daily, weekly, or monthly deposit caps
  • Session time reminders — receive notifications when you have been playing for a defined period
  • Self-exclusion — temporarily or permanently exclude yourself from the platform
  • Reality checks — periodic on-screen reminders of time spent and net position during a session

If you believe that your gaming is no longer recreational and is negatively affecting your finances, relationships, or mental health, we strongly encourage you to use our self-exclusion tool or to contact our support team. Additional guidance is available on our Responsible Gaming page.

SG7 will never encourage a player to continue playing or to increase their bets beyond what they are comfortable with. Our customer support team is trained to assist players who show signs of problem gambling and to direct them to appropriate help resources available in the Philippines.

8. Privacy and Data

SG7 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your data will not be sold to third parties. It may be shared with payment processors and identity verification providers as necessary to operate your account and comply with applicable legal obligations.

9. Intellectual Property

All content on the SG7 platform — including but not limited to logos, graphics, game interfaces, text, and software — is the intellectual property of SG7 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, modify, distribute, or create derivative works from any content on the platform without prior written consent from SG7.

10. Limitation of Liability

To the maximum extent permitted by applicable law, SG7 shall not be liable for:

  • Any direct, indirect, incidental, or consequential loss arising from your use of the platform
  • Loss of data, revenue, or profits as a result of platform downtime or technical issues
  • Losses caused by your failure to keep your account credentials secure
  • Decisions made by you in reliance on information provided on the platform

Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under Philippine law.

11. Changes to These Terms

SG7 reserves the right to amend these Terms and Conditions at any time. When material changes are made, we will notify registered players via the email address associated with their account and will update the "Last updated" date at the top of this page. Your continued use of the SG7 platform following notification of changes constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you must stop using the platform and may request account closure.

12. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these terms shall first be submitted to SG7 customer support for resolution. If a dispute cannot be resolved through our internal complaints procedure, it may be referred to the appropriate dispute resolution body or court of competent jurisdiction in the Philippines.

To submit a complaint, please contact our support team at [email protected] with the subject line "Formal Complaint" and a full description of the issue. We will acknowledge your complaint within two business days and aim to provide a full resolution within fourteen business days.

13. Contact Information

If you have questions about these Terms and Conditions or about your account, please contact us:

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: We aim to respond to all enquiries within a few hours

For VIP members at Gold tier and above, please use your dedicated account manager channel for faster assistance.

Reminder: SG7 is an entertainment platform. You must be at least 21 years old to play. Please game responsibly and within your personal financial limits. If you need help, visit our Responsible Gaming page.