1. What Is Responsible Gaming?

Responsible gaming means playing online games — including slots, live casino tables, and fish shooting games — as a form of entertainment rather than a source of income or a way to cope with stress. SG7 exists to deliver fun and excitement to Filipino players aged 21 and above, and we take seriously our duty to ensure that the experience stays positive and within healthy boundaries.

Online gaming is designed with engaging mechanics, vivid graphics, and rewarding sounds. While these elements make games enjoyable, they can also make it easy to lose track of time or money. Responsible gaming is about staying aware of that dynamic and using the tools available to keep the experience balanced.

SG7 integrates responsible gaming practices into every stage of the player journey — from the moment you register, through KYC verification, to every deposit and gaming session. Our platform is built so that you never have to look far for help or controls.

2. Recognising Problem Gambling

Problem gambling can develop gradually. Recognising the early signs — in yourself or someone close to you — is the first step toward getting back in control. The following are common indicators that gaming may be causing harm:

Warning Signs to Watch For

  • Spending more money on gaming than you planned or can afford
  • Chasing losses — continuing to play in an attempt to recover money you have already lost
  • Lying to family members or friends about how much time or money you spend on gaming
  • Feeling anxious, irritable, or restless when you are not playing
  • Neglecting work, school, or family responsibilities because of gaming
  • Borrowing money or using funds meant for household bills to fund your gaming sessions
  • Using gaming as a way to escape personal problems or negative emotions
  • Repeatedly trying to stop or reduce your gaming without success

If you recognise one or more of these signs, please do not hesitate to use SG7's self-management tools or reach out to our support team at [email protected]. Taking action early makes a meaningful difference.

3. Quick Self-Assessment

Answer the questions below honestly. If you answer "yes" to two or more, it may be a good time to set limits or speak with someone about your gaming habits.

Quick Responsible Gaming Check

These questions are for self-reflection only and are not a clinical diagnosis.

1

Have you ever spent more on gaming than you originally intended for that session?

2

Have you ever played longer than planned, losing track of time without meaning to?

3

Have you ever felt the urge to win back money you lost during a previous session?

4

Has gaming ever caused tension or conflict in your relationships at home or at work?

5

Have you ever felt guilty or ashamed about how much time or money you spent gaming?

6

Have you used gaming as a way to relieve stress, loneliness, or difficult emotions?

If you answered yes to two or more questions: Consider setting a deposit limit or cool-off period through your SG7 account settings, or contact our support team at [email protected] to talk through your options privately and without judgement.

4. How to Use SG7's Responsible Gaming Tools

All responsible gaming controls are available directly in your SG7 account. Here is how to access and activate each one:

01
Log In to Your Account

Visit sg7.org and log in with your registered email and password. Navigate to your Account Settings using the profile icon in the top-right corner of the screen.

02
Select Responsible Gaming

Inside Account Settings, tap or click the "Responsible Gaming" tab. All available tools — deposit limits, session limits, wager limits, cool-off, and self-exclusion — are listed here in one place.

03
Set or Adjust Your Limits

Select the tool you want to activate. Enter your preferred limit or duration and confirm. Limits that restrict activity (lowering a deposit cap, starting a cool-off) take effect immediately. Increases to limits take 48 hours to protect against impulsive changes.

04
Request Self-Exclusion if Needed

For self-exclusion of 6 months or longer, select the exclusion period and confirm. You will receive an email confirmation at your registered address. If you need immediate help before completing the form, contact [email protected] directly.

05
Contact Support Anytime

Our responsible gaming team is available 24 hours a day, 7 days a week. If you cannot access your account or need urgent assistance, email [email protected] with the subject line "Responsible Gaming Request" for priority handling.

5. Protecting Minors — 21+ Strictly Enforced

SG7 is an adults-only platform with a strict minimum age of 21 years. This is non-negotiable. We enforce this through a multi-layered process:

  • Date of birth is collected at registration and cross-checked during KYC verification
  • A valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, or SSS/GSIS card — must be submitted before any withdrawal is processed
  • Accounts where the registered holder is found to be under 21 are immediately suspended and all associated funds are handled in accordance with applicable Philippine law
  • If you are a parent or guardian and believe a minor has accessed SG7 using your device or credentials, please contact [email protected] immediately for emergency account action

We encourage parents and guardians to use parental control software on shared devices to prevent underage access to online gaming platforms. Several Philippine telcos and internet service providers offer parental filtering tools that can help.

6. Practical Tips for Healthy Gaming

Responsible gaming does not mean playing less — it means playing smarter. The following habits make a real difference:

  • Set a fixed gaming budget in PHP before you start each session and stop when it is used up, regardless of your results
  • Think of the money you deposit as the cost of entertainment — the same way you would budget for a movie, a concert, or a meal out
  • Take regular breaks during sessions. Stand up, stretch, and step away from the screen at least once every hour
  • Never play when you are tired, stressed, upset, or under the influence of alcohol or other substances
  • Balance gaming with other hobbies, social activities, and family time. Gaming works best as one part of a full life
  • Never borrow money to fund gaming, and never use funds set aside for rent, food, bills, or savings
  • Avoid chasing losses. If you have reached your budget, stop. No session result changes your long-term wellbeing
  • Keep gaming fun. The moment it stops being enjoyable and starts feeling like an obligation or an escape, take a break

7. Philippine Support Resources

SG7 encourages any player who feels that gaming may be having a negative impact on their life to seek additional support. The following organisations provide confidential assistance to Filipinos dealing with gambling-related concerns:

National Center for Mental Health (NCMH): The NCMH operates a 24-hour crisis hotline for Filipinos experiencing mental health challenges, including those related to compulsive behaviour and addiction. You can reach their crisis line at 1553 (landline) or (02) 7989-8727.
Gamblers Anonymous Philippines: GA Philippines holds regular in-person and online meetings for individuals dealing with compulsive gambling. Participation is confidential and free. Search for their current schedule and contact details through Philippine mental health directories.
SG7 Responsible Gaming Team: Our in-house team is trained to provide non-judgemental support and to help you activate any account protection tool you need. Contact us at [email protected], subject line "Responsible Gaming Request", any time of day or night.

You do not have to be in crisis to reach out. If you have questions about any of SG7's responsible gaming features, or if you simply want to talk through your gaming habits, our team is here to listen and help.

8. SG7's Commitment to You

Responsible gaming is part of how SG7 was built, not something added on as an afterthought. Our commitments to every Filipino player on our platform are as follows:

  • We will never send promotional communications to players who have opted out or who are under a self-exclusion period
  • We will respond to all responsible gaming requests, including self-exclusion and account closure, within one business day
  • We will never attempt to persuade a player to lift a self-exclusion or cool-off period before it expires through bonus offers or other incentives
  • We will continue to invest in the tools, training, and processes needed to maintain a safe gaming environment for all players in the Philippines
  • We will provide clear and accurate information about odds, game mechanics, and the nature of gaming outcomes so that every player can make informed decisions
Remember: Gaming outcomes on SG7 are determined by certified random number generators. No strategy, system, or betting pattern can guarantee a win. Never play with money you cannot afford to lose, and always treat gaming as entertainment.